Store Policies

Thank you for shopping with us! 💕

We are so grateful for every customer who chooses to support our small business. We take pride in offering beautiful, quality products and want you to have the best possible shopping experience.

Please review our store policies before placing your order.

​

Order Processing & Shipping

We work hard to prepare and ship your orders as quickly as possible!

• Order Processing: Orders typically ship within 1–3 business days.

• Business Days: Monday through Friday, excluding weekends and holidays.

• Shipping Times: Delivery times vary depending on the shipping method and destination.

Processing times do not include shipping transit times.

Once your order ships, tracking information will be provided when available.

Please note that shipping delays caused by postal carriers, weather conditions, holidays, or circumstances beyond our control may occur.

​

Returns & Exchanges

We want you to love everything you purchase!

If you are not completely satisfied with your order, please contact us within 7 days of delivery to request a return or exchange.

To qualify for a return or exchange:

• Items must be unused, unworn, and unwashed.

• Items must be in their original condition, with tags attached when applicable.

• Returns must be approved before items are shipped back.

• Clearance and final-sale items are not eligible for change-of-mind returns, where permitted by law.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Original shipping charges are nonrefundable for change-of-mind returns.

Refunds for approved returns will be issued to the original payment method after the returned merchandise has been received and inspected.

Nothing in this policy limits your rights under applicable consumer protection laws.

​

Lost, Stolen & Delayed Packages

We carefully package and ship orders to help ensure they arrive safely.

Once an order has shipped, delivery is handled by the shipping carrier.

If your tracking information indicates your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier.

If your package is missing, please contact us so we can review the shipment information and help determine the appropriate next steps.

We are not responsible for delays outside our control, but we will address missing or undelivered orders in accordance with applicable law.

Please double-check your shipping address before completing your purchase. If you notice an error, contact us immediately. Address changes cannot be guaranteed after an order has been processed or shipped.

​

 Damaged, Defective or Incorrect Items

We take pride in the quality of our products and carefully inspect orders before shipment.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging, if available

We will review your concern and work toward an appropriate resolution, which may include a replacement, refund, or other remedy.

​

 Product Colors & Descriptions

We make every effort to accurately represent our products through photographs and descriptions.

Please keep in mind that colors may appear slightly different depending on your device, screen settings, and lighting.

Slight color variations do not necessarily indicate a defective product.

If an item is materially different from its description, please contact us so we can address the issue.

​

 Order Changes & Cancellations

We understand that sometimes plans change!

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

All cancellation requests are subject to order status and applicable consumer protection laws.

​

Customer Service

Your satisfaction is important to us!

If you have questions about a product, your order, or our store policies, please contact us through our website or email: 

contact@shabbychicwesttexas.com

​

We typically respond within 1–2 business days, excluding weekends and holidays.

We appreciate your patience and respectful communication.

​

Thank You for Shopping Small!

Every purchase means so much to our small business. Your support allows us to continue bringing you beautiful products, exciting new arrivals, and unique boutique finds.

Thank you for shopping with us and being part of our boutique community!

Happy Shopping!